HOW TO RETURN A PRODUCT AND GET A REFUND?

Changed your mind? It happens... After receiving your order, you have 14 days to initiate the return process by going directly through our return form or under the order summary (indicating your personal information as well as the reason for the return).

All products must be returned in their original condition , unworn, unstained, unwashed, and with tags and accessories intact (such as buttons, fasteners, tote bags or other gifts).

· Metropolitan France : Return costs are free, via a prepaid return label sent by email, which you can print and stick on your package.

· Outside France : Return costs are the responsibility of the customer. Use the carrier of your choice and return the products to the following address:

D-CREATIONS

RETURN - IDY Paris

8 Berlioz Alley

94800 Villejuif

FRANCE

Keep the tracking number (you can also share it with us) to follow the delivery of your package. Your refund will be issued within 14 days of receipt on one condition: the clothes must be returned in perfect condition, unworn, damaged or soiled... be careful with lipstick or foundation during fittings :) We will send you a confirmation email.

HOW TO EXCHANGE A PRODUCT?

We offer a one-time exchange per product within 14 days of receiving your order by submitting our exchange form. Exchanged products must meet the same criteria as a return (unworn, unwashed, with tags intact).

· Return costs : Return costs are the responsibility of the customer for returns outside France.

· Reshipping costs : Reshipping costs to France are free .

We are committed to processing your exchange request as quickly as possible.

WHAT IF I RECEIVE A DEFECTIVE ITEM?

Each item is checked by us before being shipped to you, according to very strict specifications. However, if you receive an item that you consider defective (stain, hole, manufacturing defect, etc.), please notify us upon receipt. PLEASE NOTE: Any defective item not reported upon receipt will not be refunded.

Contact

For any questions regarding your return or exchange, you can contact us at the following address:
📧 hello@idyparis.com

We are committed to responding to your requests as quickly as possible.